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Making a Claim

1

Download and print out the PDF of the claim form. Download claim form here.
2

Fill out the top portion (Part 1) of the form. Please make sure you provide all required information.
3

Bring the claim form to your veterinarian to fill in Part 2 of the form and sign.
4

Return your claim form, detailed paid invoices and complete medical history 
via fax or mail to:
 


PetangoCare Pet Insurance Programs

In the US
P.O. Box 2150
Buffalo, NY 14240-2150

In Canada
710 Dorval Drive, Suite 400,
Oakville, ON
L6K 3V7

Call us toll free:
1-877-218-0405 
Fax: 1-866-368-7387

Call Centre Hours (Eastern Time)
8:00 am to 9:00 pm (Mon-Fri) 
9:00 am to 6:00 pm (Sat) 

 

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*Medical conditions that have been noted, are symptomatic or pre-existing before enrollment or within the 14 day illness period are not available for coverage.

PetangoCare Pet Insurance Programs are underwritten in the U.S.A. by Praetorian Insurance Company, administered by PTZ Insurance Agency, Ltd. Coverage is not available in AK. PetangoCare Pet Insurance Programs are underwritten in Canada by Northbridge General Insurance Corporation, distributed by PTZ Insurance Brokers Ltd. & Sodaco Juridique Inc. in Quebec. Coverage is available to all residents in all provinces, excluding the territories.